Get your questions answered

Check out our most frequently asked questions about the DALE Foundation courses.

Course FAQs

Q: I forgot my username or password. What should I do?

A: Click the Log In button at the top right corner. You will be directed to a login screen where you can click on Forgot Username or Password. Click on this link to begin the process to retrieve your username or password. If you continue to have difficulties, please contact the DALE Foundation at 877-510-3253 or email@dalefoundation.org for additional help.

Q: How do I change the name on my account?

A: If you have any questions about how to change the name on your account, please contact the DALE Foundation at email@dalefoundation.org or by phone at 877-510-3253.

Q: How do I receive my results and verification of participation?

A: When logged into your account, select My Courses to view your scores and download your available verifications of participation.

Q: I clicked Launch Course, but the course content is not loading. Why?

A: Please note if you purchased one of the DALE Foundation courses listed below you may need to enable the Flash Player in your browser to view the course content:

  • Conventional Dental Radiography Review 
  • DANB GC Review Part I 
  • DANB GC Review Part II 
  • Accounts Receivable for the Dental Office 
  • HR Fundamentals for the Dental Office 
  • Financial Reporting for the Dental Office

Adobe Flash Player is built-in to the Google Chrome and Mozilla Firefox browsers. To enable the Flash Player:

  • Google Chrome > After selecting I Agree to the Terms and Conditions and the DALE Foundation course launches in a separate browser window > Select the padlock icon in the upper left of the screen in front of the url https://learning.dalefoundation.org > select Site Settings and a new browser window will open > For the Flash setting, select Allow from the drop-down menu to the right > Return to the course window and at the top of the screen select Reload to apply the updated setting for this site > The course will now load within that browser window
  • Mozilla Firefox > After selecting I Agree to the Terms and Conditions and the DALE Foundation course launches in a separate browser window > Select the Run Adobe Flash from the message that appears on the screen > Select Allow if prompted in the upper left of the screen > The course will now load within that browser window

Click here to view the steps required to enable Flash on your computer if you are using Microsoft Internet Explorer or Safari for your browser. Please note these courses are not accessible via the Microsoft Edge browser.

The DALE Foundation will be converting the courses containing Flash programming to a new format in 2019 that will not require these steps.

Q: Can I take the course or practice test on any device?

A: Please note the Compatibility Requirements featured on each product description page.

Q: How often can I take the post-course assessments?

A: You may take the post-course assessments for the DANB review courses as often as you like within your 6-month course access period. The post-course assessments for the certificate programs (Accounts Receivable for the Dental Office, HR Fundamentals for the Dental Office, Financial Reporting for the Dental Office, and Behavioral Guidance and Management for the Pediatric Dental Patient) may be taken again until you achieve a passing score.

Q: How do I sign up my entire class or staff for one or more of the courses?

A: Please contact the DALE Foundation at jvandellen@dalefoundation.org or (312) 235-4273.

Q: When I have assigned someone a course, how will they know?

A: When you assign a course from the DALE Foundation, the learner will receive an email with the subject line: “Your DALE Foundation Redeem Code.” The email will contain instructions for redeeming the course including a redemption code. 

Q: I was assigned a course by my employer/educator. Why haven’t I gotten the email with my redeem code?

A: Course assignment notifications are sent from communications@dalefoundation.org, so check your email spam/junk folder to ensure these emails aren’t missed. You may also wish to add communications@dalefoundation.org to your email safe senders list. If you still believe you haven’t received your assignment notification/redeem code, please contact the DALE Foundation at email@dalefoundation.org or by phone at 877-510-3253.

Q: Why doesn’t my redeem code work?

A: There are two situations when your redeem code may not work: the 7-day redeeming period has expired or the code has already been redeemed. Contact the person who assigned you the course(s) so they can reassign it once more.

Q: Do you accept purchase orders?

A: The DALE Foundation accepts purchase orders (POs) for group purchases of $300 or more. Please contact jvandellen@dalefoundation.org to learn more about purchasing courses and study aids using a purchase order.

Q: I clicked the “Launch Course” button and accepted the license agreement, but my course hasn’t opened.  I clicked the “Click here if the course did not open in a new window” link, but my course still won’t open. Why?

A: In order to launch your e-learning course, your browser’s pop-up blocker must be disabled. Here’s how to turn off your pop-up blocker:

Google Chrome (Computer)

1. In the top-right corner of Chrome, click the customize and control icon > Settings.
2. At the bottom of the page, click Show advanced settings.
3. In the "Privacy” section, click the Content settings button.
4. In the "Pop-ups" section, select Allow... or Do not allow.... Customize permissions for specific websites by clicking Manage exceptions.
5. If you’re trying to remove pop-ups and they don’t go away, you might have an unwanted program or malware that can likely be removed.

iPhone/iPad App:

1. Tap the customize and control icon > Settings.
2. In the “Advanced" section, tap Content Settings.
3. Tap Block Pop-ups to choose your preferred setting.

Android App:

1. Tap the customize and control icon > Settings.
2. In the "Advanced" section, tap Site settings.
3. Tap Pop-ups to choose your preferred setting.

Internet Explorer 11 (Windows):

1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
2. Tap or click the Tools icon, and then tap or click Internet options.
3. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then tap or click OK.

Mozilla Firefox:

1. Click the menu button and choose Options.
2. Select the Content panel.
3. In the Content panel below Pop-ups:
4. Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
5. A click on Exceptions...opens a dialog box with a list of sites that you want to allow to display pop-ups.
6. The dialog box offers you the following choices:
7. Allow: Click this to add a website to the exceptions list.
8. Remove Site: Click this to remove a website from the exceptions list.
9. Remove All Sites: Click this to remove all of the websites in the exceptions list.

Safari (Mac):

Safari > Preferences > Security > Uncheck "Block pop-up windows" box
If you are still unable to launch your course after changing your browser’s pop-up settings, please contact email@dalefoundation.org or by phone at 877-510-3253.

Q: How do I see the full license agreement page?

A: Select the DALE Foundation product you would like to access within the My Courses section of your DALE Foundation account. You will see a links to the Terms below the I Agree to the Terms and Conditions button.

Q: I successfully completed the pre-assessment and/or post-assessment for my DALE Foundation course, but I do not see these assessment scores populated in my account. Why not?

A: You may need to select the “Refresh Results” button in the upper right of the My Courses screen to populate the score and course progression fields. In many cases, this information will be populated when the browser window automatically refreshes upon re-entering this screen, or re-logging into your account. Please note assessment scores and completion dates are not recorded for practice tests.

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Prefer to talk over the phone? Give us a call! 1-877-510-3253