The people behind the DALE Foundation

We bring together the best of the best to offer you relevant and beneficial e-learning solutions.

Trustee & Staff Biographies

Creating top education demands top talent

At the DALE Foundation, we know how important is to have access to the best learning opportunities possible. That is why we comprised a noteworthy team of industry professionals and subject matter experts to offer you the most valuable e-learning experience the dental industry has to offer.

Our group of trustees and staff members is dedicated to helping individuals advance their careers with the latest tools and information, and will continue to expand our educational offerings to keep pace with and sometimes take the lead on trends in oral healthcare.

Please click on each name to review their full bio. For questions regarding our Trustees or Staff, contact us.

DALE Foundation Trustees

President: Joanne Dawley, D.D.S.
Immediate Past President: Frank A. Maggio, D.D.S.
President-Elect: Lori Gagliardi, CDA, FADAA, RDA, RDH, Ed.D.
Secretary-Treasurer: Kathy Zwieg, CDA, LDA

Opal Anderson, FAADOM
Vicki L. Brett, CDA, RDH, B.S.D.H.
Michael Conte, D.M.D., M.P.H.
Guinevere Juckett, CDA, CPFDA, CRFDA, EFDA, FADAA
Katharine J. Noble, CDA, CRFDA, SSgt Maine Air National Guard 
Carol K. Oeder, CDA-Emeritus, COA-Emeritus, CPFDA-Emeritus, CRFDA-Emeritus, CDPMA-Emeritus, FADAA, LPN
Royann Royer, CDA, RDH, M.P.H.

DALE Foundation Staff

Executive Director: Cynthia C. Durley, M.Ed., MBA
In Memoriam: Liz Koch, M.P.H., M.Ed.


Joanne Dawley, D.D.S.

Joanne DawleyDr. Dawley is a graduate of the University of Michigan School of Dentistry and currently runs her own practice in Michigan. She has been an active member of the American Dental Association at the national, state and local levels for nearly 25 years. Dr. Dawley is a former member of the ADA’s Council on Dental Practice. She has served as a delegate or alternate delegate to the ADA House of Delegates since 2000, and in 2009 she chaired an ADA Reference Committee. After holding numerous leadership positions at the state and local levels, Dr. Dawley was elected President of the Michigan Dental Association (MDA) in 2008.

The recipient of numerous honors, Dr. Dawley has been recognized with the Detroit District Dental Society’s 2008 Leadership and Service Award, the National Dental Association’s 2008 Phenomenal Achievement Leadership Award and the Mercy Education Project’s 2008 Positive Impact Hard Work Dedication Award.

Dr. Dawley is a member of the National Dental Association, the Wolverine Dental Society, the American Academy of Fixed Prosthodontics and the Pierre Fauchard Academy. She also belongs to several honor societies for dentists, including the American College of Dentists, the International College of Dentists and she is a member and Fellow in the Academy of General Dentistry.

Immediate Past President

Frank Maggio, D.D.S.

Frank A. Maggio, D.D.S.Dr. Maggio graduated from Loyola University School of Dentistry, and then after military service went on to receive his Certificate in Periodontics from the University of Illinois Medical Center College of Dentistry. Currently, Dr. Maggio is a Clinical Assistant Professor at the University of Illinois at Chicago College of Dentistry, Department of Periodontics. He is a Fellow in the American College of Dentists, the International College of Dentists, the Pierre Fauchard Academy, and the Odontographic Society of Chicago.

As a member of the American Dental Association (ADA) since 1971, Dr. Maggio has served on numerous committees, councils and task forces. He was Chairman of the Council on Dental Education and Licensure and also served as the ADA Trustee from Illinois. He has also been President of the Illinois State Dental Society, Fox River Valley Dental Society and McHenry County Dental Society.

In addition to his membership in the ADA and his Fellowships in the other professional dental organizations noted above, Dr. Maggio is an active member of the American Association of Dental Boards, the American Dental Education Association, and the American Academy of Periodontology. He is also the current Chair of the Dental Lifeline Network (formerly the National Foundation of Dentistry for the Handicapped), a dental assisting faculty member at Elgin Community College, a former Board member of the Illinois Board of Professional Regulation and a former member of the ADA Foundation.


Lori Gagliardi, CDA, FADAA, RDA, RDH, Ed.D.

Lori Gagliardi

Lori Gagliardi, CDA, FADAA, RDA, RDH, Ed.D., has been an educator in both dental assisting and dental hygiene for over 30 years and in the field of dentistry since 1977. She is currently a professor with the Dental Assisting Program and past Program Director at Pasadena City College in California.

Dr. Gagliardi served for many years on the Commission on Dental Accreditation (CODA), serving as chair and commissioner for CODA’s Dental Assisting Education Review Committee and site visitor. She is an author of the textbook Dental Health Education, Lesson Planning and Implementation, now in its 3rd edition, and a contributor to other textbooks, articles and publications.

As an active member of the dental community, Dr. Gagliardi has served in multiple roles for several organizations at the local and national levels. She is a member of the American Dental Assistants Association; past president and current member of the California Dental Hygienists Association; past president and current member of the California Association for Dental Assisting Teachers (CADAT); and a member of the Organization for Safety, Asepsis and Prevention. Additionally, she participates as a subject matter expert on topics related to dental health and dental assisting education programs and courses, including currently serving on the DALE Foundation’s Entry Level Dental Assisting Curriculum Task Force.

She holds a doctorate in education and organizational leadership and a master’s in education with special emphasis on dental health education from the University of La Verne in California. She studied dental hygiene at the University of Southern California, and dental assisting at Pasadena City College.


Kathy Zwieg, CDA, LDA

Kathy ZwiegKathy Zwieg, CDA, LDA, is a consultant focusing on the implementation of technology and operations initiatives within dental practices and organizations. Previously, she served as Editor-in-Chief of Inside Dental Assisting magazine and has also held numerous roles within dental practices, including director of professional relations and operations manager. She began her career as a chairside dental assistant and dental assisting instructor.

Ms. Zwieg’s professional affiliations include the American Association of Dental Office Management; the American Dental Assistants Association; and the Organization for Safety, Asepsis and Prevention.

In 2010, she was appointed to the Minnesota Department of Health’s e-Health Advisory Committee as clinic manager representative, and has served on its communications and outreach and workforce development workgroups. In 2014, she was a recipient of its Distinguished Service Award. Ms. Zwieg has also served as board chair of Oral Health America and president of the American Dental Assistants Association.

Ms. Zwieg’s alma maters include the University of St. Thomas Opus College of Business in Saint Paul, Minnesota; Inver Hills Community College in Inver Grove Heights, Minnesota; and Century College in White Bear Lake, Minnesota.

Ms. Zwieg is an author and contributor to dental assisting textbooks and magazines, among other publications. An avid volunteer, she believes everyone should give back to their profession and is honored to be serving as the DALE Foundation Board of Trustees Secretary-Treasurer.

Opal Anderson, FAADOM

Opal AndersonOpal Anderson, FAADOM, of Westerville, Ohio, is the Chief Operations Officer for Dental Acquisition Group. Previously, she was a dental consultant with the Opal Group of Ohio, which she launched in 2010 to assist offices with transitions, compliance, training and more. She has approximately 20 years of experience in dental office management.

From 2011-2017, she served as regional manager of Raiffe Dental in Ohio, a role she acquired after she spent time working with the practice as a consultant. In this position, she transitioned and grew seven dental practices. Ms. Anderson enjoys working with dentists and their staffs to transition dental practices to new owners and is very passionate about the dental field.

Ms. Anderson is a member of the American Association of Dental Office Management and earned Fellowship in 2016. She became a Certified Dentrix Trainer with Henry Schein Practice Solutions in 2015 and received an Ohio state radiology certificate in 2011.

Vicki L. Brett, CDA, RDH, B.S.D.H.

Vicki BrettVicki L. Brett, CDA, RDH, B.S.D.H., is the Campus Director of Academic Affairs with ECPI University, where she has been employed for approximately 10 years. Previously, Ms. Brett worked in numerous aspects of dentistry, including serving as a dental hygienist, dental sales representative, and dental assisting program director and instructor.

In addition to her passion for education, volunteering has long been a labor of love for Ms. Brett. She is currently serving as the dental project chair of Montero Medical Missions and has volunteered with the Oral Health Improvement Coalition of South Hampton Roads since 2008, serving as its president from 2014-2015. Ms. Brett also has been a Mission of Mercy volunteer chairperson since 2014.

In her career, Ms. Brett also has received a Community of Excellence Award from ECPI University, completed the ECPI University Leadership Institute, and served on the Regulatory-Legislative Committee DAI and DAII for the Virginia Board of Dentistry. Additionally, she is an active member of Rotary International, serving as a dental educator; the American Dental Assistants Association (ADAA); the American Dental Hygienists Association; and the Tidewater Dental Hygienists Association. In the past, Ms. Brett also served as 3rd District trustee for ADAA, as well as treasurer of the Tidewater Dental Hygienists Association.

Ms. Brett earned DANB’s Certified Dental Assistant (CDA) certification in 2011. Additionally, she received a Bachelor of Science degree in dental hygiene from Old Dominion University (ODU) in Norfolk, Virginia. Ms. Brett also holds a certificate in dental assisting from ODU and an Associate of Science degree from Tidewater Community College in Portsmouth, Virginia.

Michael Conte, D.M.D., M.P.H.

Michael Conte, D.M.D., M.P.H.Michael Conte, D.M.D., M.P.H., is currently an Associate Professor in the Department of Restorative Dentistry and the Senior Associate Dean for the Office of Clinical Affairs at the Rutgers School of Dental Medicine, where he also serves as the Medical Director and the Director of Infection Control and Environmental Safety. Additionally, Dr. Conte serves and chairs many committees and is involved in the oversight of the dental school’s extramural programs and facilities administration.

In addition to his academic work, Dr. Conte is a consultant to the New Jersey State Board of Dentistry and the Commission on Dental Competency Assessments. He is also on the advisory board for a local Newark public school and has served as a Commission on Dental Accreditation site visitor.

Dr. Conte is active in numerous associations, including the ADA and the Organization for Safety, Asepsis and Prevention. He is a Fellow of the Academy of General Dentistry, the American College of Dentists and the International College of Dentists. He is a graduate of the University of Medicine and Dentistry of New Jersey (now known as the Rutgers School of Dental Medicine) and has completed additional post-graduate training, including an Advanced Education in General Dentistry program and the American Dental Education Association’s Leadership Institute. Dr. Conte is also Chair of the DANB Board of Directors.

Guinevere Juckett, CDA, CPFDA, CRFDA, EFDA, FADAA

Guinevere Juckett

Guinevere Juckett, CDA, CPFDA, CRFDA, EFDA, FADAA, started her dental career in 1990 and has had a passion for dentistry ever since. Ms. Juckett works for a private dental practice in Middlefield, Ohio, as an expanded function dental auxiliary (EFDA) and dental office manager.

Ms. Juckett earned DANB’s Certified Dental Assistant (CDA) certification in 1996 and also holds Certified Preventive Functions Dental Assistant (CPFDA) and Certified Restorative Functions Dental Assistant (CRFDA) certifications. She is trained in CAD/CAM dentistry and has achieved both levels 1 and 2 CEREC Design Assistant certificates through the Great Lakes Education Center in Detroit, Michigan. She is also a certificate holder in dental infection prevention and control from the Organization for Safety, Asepsis and Prevention and the DALE Foundation.

Ms. Juckett is a member of the Ohio EFDA Association, American Dental Assistants Association (ADAA) and American Association of Dental Office Management (AADOM). She is a graduate of the EFDA program at Case Western Reserve University in Cleveland, Ohio, and is registered as an EFDA in the state of Ohio. She is a believer in lifelong learning and has recently completed her fellowship with the ADAA.

Katharine J. Noble, CDA, CRFDA, SSgt Maine Air National Guard

Kate Noble

Katharine J. Noble, CDA, CRFDA, SSgt Maine Air National Guard, lives in Vienna, Maine, and works at MaineGeneral Medical Center. She was a dental assistant for 20 years and holds the national Certified Dental Assistant (CDA) and Certified Restorative Functions Dental Assistant (CRFDA) certifications. She also holds a Bachelor of Science in Natural Health.

Ms. Noble left the U.S. Navy Reserve in May 2017 after 26 years as a Dental Technician and Hospital Corpsman serving in the 4th Dental Battalion and Expeditionary Medical Facility Bethesda achieving the rank of Chief Petty Officer. She currently serves in the Maine Air National Guard with the 101st Air Refueling Wing, Maintenance Group in Bangor, Maine, as a Technical Sergeant, Senior Administrative Assistant.

She is a member of the American Dental Assistants Association (ADAA) and Navy Enlisted Reserve Association (NERA) and has served as President of the New Jersey Dental Assistants’ Association (NJDAA) and President of the Monmouth/Ocean County Dental Assistant Society, New Jersey.

Ms. Noble’s awards include the Military Outstanding Volunteer Service Medal; Sailor of the Year, U.S. Navy; the RADM Vaughn Outstanding Dental Technician Award; the ADAA Award of Excellence; the Kitty Hewitt Service Award, NJDAA; two Navy Commendation Medals; six Navy and Marine Corps Achievement Medals; two Public Health Service Awards; Air Force Longevity Medal; the Global War on Terrorism Medal; four Meritorious Service Medals; and two National Defense Service Medals.

Carol K. Oeder, CDA-Emeritus, COA-Emeritus, CPFDA-Emeritus, CRFDA-Emeritus, CDPMA-Emeritus, FADAA, LPN

Carol Oeder

Carol K. Oeder, CDA-Emeritus, COA-Emeritus, CPFDA-Emeritus, CRFDA-Emeritus, CDPMA-Emeritus, FADAA, LPN, is currently a consultant. Previously, Ms. Oeder was a Compliance Specialist/Internal Auditor at Dental Associates, where she was employed for over 15 years. Ms. Oeder spent two years (2005 and 2006) with One Call Dental Staffing as a traveling dental assistant to various military bases throughout the United States, which included Puerto Rico and Hawaii.

Prior to her employment with Dental Associates, Ms. Oeder worked at Goodwill Industries of Southeastern Wisconsin for 10 years as a dental assistant instructor, training individuals with a wide range of barriers to employment. Ms. Oeder’s career in dental assisting started as a chairside assistant for a general dentist; she later went on to assist in pediatric dentistry and orthodontics.

Ms. Oeder earned Fellowship in the American Dental Assistants Association (FADAA) in 2004. She is a graduate of the American Association of Oral and Maxillofacial Surgeons anesthesia assistants program and the Milwaukee Area Technical College Practical Nursing Program.

Royann Royer, CDA, RDH, M.P.H.

Vicki Brett

Royann Royer, CDA, RDH, M.P.H., is the Founder and Director of Healthy Smiles Forever, a nonprofit organization providing dental treatment for long-term-care residents in the Anchorage, Alaska, area since 2016.

She was the Founder of the Dental Assisting Program of the Southcentral Foundation on the Alaska Native Medical Center Campus, serving as Director for 25 years; for the last four years, the program has been CODA-accredited as an off-campus site of Salish Kootenai College in Montana. Ms. Royer also served as a faculty member in the dental hygiene program at the University of Alaska Anchorage for over 20 years, and is still active in the program, serving as a guest speaker, continuing education course provider, and member of the selection committee for hygiene students.

Ms. Royer has worked in clinical practice her entire career, which she began as a clinical dental assistant after obtaining her certificate at Spokane Community College and earning DANB’s Certified Dental Assistant (CDA) certification. She continues to work clinically as an expanded functions dental hygienist at the long-term-care clinics.

Ms. Royer has spent many years developing educational resources, such as authoring textbooks and developing videos, as well as contributing to public health initiatives. She has helped bring dental services and education to a variety of international clinics, including in Russia, Mexico and Nepal. Over the span of 20 years, she also served as an examiner and chair of several committees for the Western Regional Examining Board.

She is a member of numerous organizations, including the American Dental Hygienists Association, International Federation of Dental Hygienists and Health Volunteers Overseas.

Ms. Royer holds a Master of Public Health from Loma Linda University, a Bachelor of Arts from Eastern Washington University and an Associate of Dental Hygiene from Clark College; she also studied dental assisting and expanded functions at Spokane Community College. She currently holds DANB’s CDA certification and is a registered dental hygienist in Alaska, Oregon and Washington.


Executive Director

Cynthia C. Durley, M.Ed., MBA

Cindy 2017Ms. Durley is Executive Director of both the DALE Foundation and the Dental Assisting National Board (DANB). She has been employed by DANB for over 30 years and by the DALE Foundation since its incorporation in 2010.

In her dual role of Executive Director to both DANB and the DALE Foundation, Ms. Durley provides leadership in organizational governance, fiscal accountability, and administrative, operations, and personnel management. She also promotes the respective missions of DANB and the DALE Foundation, and ensures that each organization’s interests are represented at the state and national levels.

Ms. Durley has held a number of leadership positions in national associations and organizations. She served as President of the American Association of Dental Administrators (AADA) and was also elected President by the membership of the Institute for Credentialing Excellence, serving on the ICE Executive Committee from 2006-2008. She continues to be active in ICE, with prior service on ICE’s Research and Development Committee as Co-Chair of the Benchmarking Best Practices in Certification Task Force and ICE’s Assessment-Based Certificate Program Accreditation Standards Task Force, and current service on the ICE Leadership Council, ICE CEO Summit Committee and ICE Editorial Digest Committee. She currently serves on the Editorial Committee for the ICE Handbook, 3rd Edition.

Prior to her work with the DALE Foundation and DANB, Ms. Durley was Manager of Examination Development and Services at the Academy of General Dentistry for four years, during which time she was also Executive Secretary of the Certifying Board of General Dentistry (now the American Board). She has developed examinations and evaluated curricula for the U.S. Navy and taught basic statistics and testing and measurement courses at Loyola University of Chicago.

Ms. Durley has a bachelor’s degree in biology from the University of Notre Dame, a master's degree in education from Loyola University of Chicago, and a master's degree in business administration from DePaul University.

In Memoriam

Liz Koch, M.P.H., M.Ed.

Liz KochLiz Koch served as the Chief Operating Officer of the DALE Foundation and the Dental Assisting National Board (DANB). Liz passed away unexpectedly on Nov. 1, 2011.

Those who knew Liz Koch described her as funny, inspirational, patient, generous, kind, diplomatic, wise, honest and visionary. Liz was a great listener, a natural leader and a lifelong learner. In her time, she touched many people both professionally and personally.

Liz joined DANB in 2001, holding positions as Assistant Director, and then Director of Testing and Measurement. She was named DANB COO in 2006. In 2010, Liz played an instrumental role working with DANB’s Board of Directors, DANB staff, and the newly formed DALE Foundation Board of Trustees to establish the DALE Foundation, the official DANB affiliate. She was named COO of the DALE Foundation at that time.

Liz had many professional achievements. She earned her first master’s degree, in industrial and organizational psychology, from Cleveland State University. She later earned a Master of Public Health and a Master of Education from the University of Illinois at Chicago. And, she had recently begun work on a fourth master’s program in analytics at Northwestern University.

Her professional affiliations included the American Society of Association Executives, Chicago Area Testing Organizations, the Institute for Credentialing Excellence and the National Commission for Certifying Agencies.

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